Poole: 01202 663600
New Milton: 01425 610166

Please note: Princecroft Willis and Francis Clark have merged. Although it is ‘business as usual’ this site will not be updated and will be phased out over the coming months. For all the latest information please visit the Francis Clark website.

Client feedback

We carefully monitor our performance to ensure that we maintain and, where possible improve, our service. 

One of the ways in which we do this is to ask clients to share their experience of working with us by completing a feedback form when we complete an audit, where 5 = high and 1 = low.  

Overall we are delighted with the response and summarise below the average scores for the questions asked:

First impressions  4  
Knowledge and understanding      4
Interaction  4
Delivery  4
Proactive feedback  4
Overall experience  4





97.6% also said they would recommend us.