Client feedback

We carefully monitor our performance to ensure that we maintain and, where possible improve, our service. 

One of the ways in which we do this is to ask clients to share their experience of working with us by completing a feedback form when we complete an audit, where 5 = high and 1 = low.  

Overall we are delighted with the response and summarise below the average scores for the questions asked:

First impressions  4  
Knowledge and understanding      4
Interaction  4
Delivery  4
Proactive feedback  4
Overall experience  4

 

 

 

 

97.6% also said they would recommend us.